SynupPortalSign in

Synup account

Delete your Synup account

You can delete your account and its data at any time. The fastest way is from inside the app, but you can also request deletion by email if you can no longer sign in.

Delete from the app (fastest)

If you can still sign in, deleting from the app takes effect immediately and needs no further verification because you are already authenticated:

  1. Open the Synup app and sign in.
  2. Go to your profile, then open Settings.
  3. Scroll to the account section and tap Delete account.
  4. Type DELETE to confirm, then tap Confirm delete.

What happens when you delete

Deleting hides your profile immediately and starts a 30-day restore window. If you sign back in within 30 days, your account is restored. After 30 days your account and associated personal data are permanently removed.

Permanent deletion removes your profile, photos, messages, matches, and your listings. We may retain a limited amount of data for a longer period only where we are required or permitted to do so by law (for example, to comply with legal obligations, resolve disputes, or prevent fraud and abuse), as described in our Privacy Policy.

Can't access the app?

If you have uninstalled the app or can no longer sign in, you can still request deletion. Email privacy@synup.app with the subject "Account deletion request" and include the phone number or email address linked to your account.

To protect your account, we verify that the request comes from the account owner before deleting anything: we send a one-time code to the phone number or email on file, and you confirm it back to us. Requests we cannot verify will not be actioned. Once verified, we start the same 30-day deletion process described above.

Questions

For anything about your data or this process, contact privacy@synup.app.